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If you are in mainland China, Southwest Airlines lists its main customer service number as 95583, or +86-10-95583 when calling internationally. The China hotline is listed as being available 24 hours a day, seven days a week.
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What Can Southwest Airlines Customer Service Help With?
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If you need to change or cancel your flight, keep your booking reference and ticket details ready. A customer service representative can explain the available options and applicable ticket rules.
If your refund is pending, keep your ticket number and booking information available. Refund eligibility and processing can depend on your fare rules and where you purchased your ticket.
If you have a baggage-related issue, such as delayed baggage, missing baggage, or questions about baggage allowances, you can contact the appropriate Southwest Airlines customer support or airport baggage service.
If you need information about a flight delay or schedule change, it is important to check the latest flight information through Southwest Airlines’s official channels.
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